Yeah, I'm with you. I'll take email over Slack any day. Especially for something I may need to refer back to in the future.
I had experience from the customer side of this situation, when Segment set up a Slack channel for an integration I was doing a few years ago. Lots of back and forth with their team (that would probably have been better as email), with some good, important stuff about how to work around particular issues.
Then one day, I get a message from a Success Engineer of some description saying that now we're up and running, they're going to "Archive" the channel. No worries. That must mean it'll go read-only, but at least I'll still have access to that good info in there. Better go copy/paste the whole thread somewhere safe though, just in case.
No. "Archive" is Slack for "Destroy Permanently". By the time I got the email, the Slack channel was 404ing. No more record of a conversation having ever taken place.
I had experience from the customer side of this situation, when Segment set up a Slack channel for an integration I was doing a few years ago. Lots of back and forth with their team (that would probably have been better as email), with some good, important stuff about how to work around particular issues.
Then one day, I get a message from a Success Engineer of some description saying that now we're up and running, they're going to "Archive" the channel. No worries. That must mean it'll go read-only, but at least I'll still have access to that good info in there. Better go copy/paste the whole thread somewhere safe though, just in case.
No. "Archive" is Slack for "Destroy Permanently". By the time I got the email, the Slack channel was 404ing. No more record of a conversation having ever taken place.