They forced me off of it due to offerings they were no longer servicing. Told me I had to self host and export all my data. I attempted this and it never worked. I abandoned that server and my profile I used across many matrix instances (and somehow my matrix room continued to run without me hosting it, and without an admin running it).

I will never use nor recommend them ever again. They clearly do not know how to operate a business nor an open source project.