Whereas you would previously (for your first example) have a conversation with the guy at the video store and he'd not only tell you the movie but also recommend something else you might like.
So instead, you'd drive there, to someone who also probably doesn't know, talk (while they might also not want to), and then, you might get a recommendation. You can also ask ChatGPT for recommendations. This isn't a case where I would return to pre-LLM times.