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As a technical writer, I had been groping my way toward a framework like this myself and this is great. It is great because it gives a simple framework to work with that most people can understand very quickly and the graphic is amazing for referencing.

I explain it in a more audience focused way:

An explanation is for a prospective customer.

A tutorial is for someone who's never used it before.

A how-to is for someone familiar with it but doesn't use that particular feature often enough to memorize it.

A reference is for people wanting to become an experts on the product.




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