These guys. They said it themselves. “We could have built it right, but we didn’t.” They chose not to. It was not an accident. They made jokes about “dancing cents”. They did these things because there would never be meaningful consequences for doing them, and they knew it. They move fast, they broke things - money things - and they laughed about it. And now they’re lecturing people as if having willfully made these decisions gives them both moral and technical authority. This is magnificently pompous, startup VC culture nonsense.
No, they refunded when a customer complained. Any customer that didn't notice or didn't complain didn't get what was rightfully theirs. That should be criminal, if it isn't.
