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> the best designs are based on the most information, and there's a lot of information that is not available until later in a project

This is an important point. I don't remember where I read it, but someone said something similar about taking a loss on your first few customers as an early stage startup--basically, the idea is you're buying information about how well or poorly your product meets a need.

Where it goes wrong is if you choose not to act on that information.




For sure. Or, worse, choose to run a company in such a way that anybody making choices is insulated from that information.




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