I would hope they are not doing this on purpose. However, then it has to be incompetence or lazyness. I heard some european VP was recently let go by Cook, so perhaps he is already taking care of it.

Anyway, there are some horror stories regarding the defective Nvidia GPUs where Apple denied repairs and said it was another problem - even though Nvidia fully paid the repair because it was their fault.

http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i...