I can't speak for anyone else, but the offer of a free trial made me bounce right off, despite my curiosity and the value such a product could potentially offer me. I want to know up front whether this is going to be useful to me before I sign up for anything. To that end, offering even a single no-strings-attached identification, even if the details are redacted, would go a long way towards conversion.
Creating features and fixing bugs based on Support feedback (Community Support or otherwise) may result in an amazing experience for the free tier, but not-as-good-as-it could be for your paid subscribers.
Wow, this really opened my eyes! I hadn’t thought about it from that perspective. hank you so much for helping me see that! I will completely remove subscription, change pricing model to credits, pay as you go.
Some startup business models and development processes don't work well if they collect massive amounts of free ephemeral users instead of a dedicated base when starting out.
