> Drivers live or die by their rating. Refusing to give good reviews harms the drivers who are already barely scraping by.
I drive on Uber part-time. In my city at least, rating is not such a big deal. The vast vast majority of people give 5 stars ratings (i'm talking about 99% of ratings).
I assume there are some people who only give ratings when the service was exceptionally good or exceptionally bad, or would otherwise consider 3 stars as a fair rating for a normal experience. Let's call there honest raters. As a driver, i don't think honest raters can have such a big impact on me, because the platform is designed so that there's no preference to always match honest raters to some particular drivers. Their honest ratings will be spread more or less uniformly among drivers.
And, if we want to apply Kantian logic and think "but what would happen if everybody did the same?", well, Uber is a live system too: if more people would become honest raters, then the ceiling of what's the minimum average rating you need to have as a driver would be lowered accordingly. Uber needs drivers too. It needs to keep a healthy balance of available drivers and available passengers. If either of the two gets too low, if would lose the other part in short time.
> I drive on Uber part-time. In my city at least, rating is not such a big deal. The vast vast majority of people give 5 stars ratings (i'm talking about 99% of ratings).
Same here, and all that means the scale is different. 4.70 is I drive on Uber part-time. In my city at least, rating is not such a big deal. The vast vast majority of people give 5 stars ratings (i'm talking about 99% of ratings), 4.80 is bad, 4.90 is good, 4.95+ is very friendly. I no longer am assigned any drivers below 4.85 because I
started consistently cancelling every driver I got below 4.8.
I drive on Uber part-time. In my city at least, rating is not such a big deal. The vast vast majority of people give 5 stars ratings (i'm talking about 99% of ratings).
I assume there are some people who only give ratings when the service was exceptionally good or exceptionally bad, or would otherwise consider 3 stars as a fair rating for a normal experience. Let's call there honest raters. As a driver, i don't think honest raters can have such a big impact on me, because the platform is designed so that there's no preference to always match honest raters to some particular drivers. Their honest ratings will be spread more or less uniformly among drivers.
And, if we want to apply Kantian logic and think "but what would happen if everybody did the same?", well, Uber is a live system too: if more people would become honest raters, then the ceiling of what's the minimum average rating you need to have as a driver would be lowered accordingly. Uber needs drivers too. It needs to keep a healthy balance of available drivers and available passengers. If either of the two gets too low, if would lose the other part in short time.