Worked for AWS for 7ish years, from L4 to L6. Just my own experience, but I saw the company shift heavily from building high quality services to chasing sales/marketing hype and launching a plethora of “services” that did not match the quality of existing services. Also saw lots of empire building across organizations, many layers of management, more bureaucracy, etc. Can’t say its all bad or that I know better, but it felt like a slow culture shift from “it’s still day 1”, to that becoming an inside joke.
Sounds about right. A couple of the things we rely on appear to be run by two guys in a trailer somewhere who can't even get basic fixes out without a 6 month lead.
I've been here about the same amount of time. Also L4-L6. I'll echo your "empire building" comment. That, above all else, seems to be the root of the evil. Managers need "scope" to get promoted. They get scope by building an empire. That leads to programs and initiatives and new processes without any connection to customer value. They only exist to be a line item on a promo doc. It is a topic of endless and open complaint that ICs get sucked up into some manager's "promo project."
The big shift seems to be that only a subset of people are talking about producing value. The majority are talking about being seen as producing value.
I agree with that, I think earlier in the timeline there was enough work of large scope / complexity / impact that it was obvious and self-fulfilling (ie: go work on big customer ask / initiative -> get promoted). When the influx of middle management came, people started looking for ways to stand out and carve out their own teams under themselves. Multiply this across the entire company..
Same here - seen it happen most strongly once the company switched from a growth (OrderProductSales optimization) approach to one that maximizes cashflow. Basically a switch from explore to exploit mindset - which cynically can be directly connected to "enshitification" as a philosophy. It's done a number on me since I originally joined the company due to it's "peculiar" culture - something that has long since died.
I do appreciate the other major theme of the announcement today: removal of bureaucracy and pointless layers of management. I'm hoping this will lead to a collapse of some of these silly little empires/kingdoms that L7-L8s have built up for themselves in the past 6 years.
