> They could keep logs, but they choose not to. They are intentionally unhelpful.
Some tech companies have extremely sophisticated observability which dumps huge volumes data about the internal state of a program. Some companies have very limited observability beyond maybe logging "we just served a request". Your argument suggests that companies who don't have the extensive logs of the former are being intentionally unhelpful?
There are lots of reasons to not keep logs – lack of storage space, additional economic cost of doing so, slower response times due to overhead of observability, etc.
Some tech companies have extremely sophisticated observability which dumps huge volumes data about the internal state of a program. Some companies have very limited observability beyond maybe logging "we just served a request". Your argument suggests that companies who don't have the extensive logs of the former are being intentionally unhelpful?
There are lots of reasons to not keep logs – lack of storage space, additional economic cost of doing so, slower response times due to overhead of observability, etc.