JackC mentioned in the parent comment that they work for a civic tech lab, and their profile suggests they’re affiliated with a high-profile academic institution. It’s not my place to link directly, but a quick Google suggests they do some very cool, very pro-social work, the kind of largely thankless work that people don’t get into for the money.
Perhaps such organizations attract civic-minded people who, after struggling to figure out how to make the product work in their own ecosystem, generously offer high-level advice to their peers who might be similarly struggling.
It feels a little mean-spirited to characterize that well-meaning act of offering advice as “insane.”
