I mean, the whole world was impacted. All they had to do was test this change in a lab with several pcs. Clearly this wasn't a edge case nor a subtle problem. This was clearly a lack of testing.
Leave the spin to the PR people. Their customers pay a great deal of money for 24x7 service, and this wasn’t even a code change but a definition update – a process which should be as well defined and tested as McDonald’s making a hamburger. You wouldn’t excuse getting E. coli from your lunch with “the cook just wanted to go home for the weekend”, and this is a much more expensive service.
