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Is this meant to be a drop-in replacement for Salesforce or just another CRM? There's a built-in advantage to choosing the tool that everybody uses and that's compatibility. If you look at 1000 data integration or marketing automation tools on the market, 1000 of them will have OOTB integration with Salesforce as a selling feature. Just to be realistic, building a better CRM won't be enough to replace Salesforce.



Salesforce nowadays is more a universal, business application platform. Closed, proprietary, with user-based pricing model.


Nothing can be a drop-in replacement for Salesforce as it is designed almost exclusively to lock-in customers.


Salesforce is a case study in how rich dark patterns can make you.


Standardization can be good, but when the entire industry standardizes on the same processes how can anyone differentiate themselves?




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