When I was 18 years old, a security guard kicked me and a friend out of a grocery store, much to our confusion.
After talking to them and requesting the store manager, it turns out they had a photo of a shoplifter that looked very similar to me. Eventually we were let back in the store and it was all OK.
So, it’s not an entirely new problem? Although with facial recognition I guess there is less recourse; a manager is not as likely to believe they got it wrong if their computer tells them otherwise.
There isn't much recourse anyway, you were entirely lucky that they were willing to be reasonable. At least if you live in the US, not sure what laws are like around this in Europe
I don't think this status quo should be empowered further by error prone tech
Even without the facial recognition system, security guys can ask customers out, since those are private property. And you are lucky that store manager helped you with the issue. Most cases I heard around me are that the security guy and the manager just gives no explanation.
After talking to them and requesting the store manager, it turns out they had a photo of a shoplifter that looked very similar to me. Eventually we were let back in the store and it was all OK.
So, it’s not an entirely new problem? Although with facial recognition I guess there is less recourse; a manager is not as likely to believe they got it wrong if their computer tells them otherwise.