>And then, the nightmare began. I asked the support person when I should expect my serial number. Expecting an answer somewhere in the neighbourhood of 5-10 minutes, you can imagine my surprise when I was told “in the next 24–48 hours.”
We really have trivialized words like "nightmare" to death in the first world.
People's nightmares are relative. Nightmares can often be about trivial things gone awry.
Promising a client concepts, then immediately asking for an extended time, only to learn that you may have to ask again can be considered a nightmare, depending on the client.
We really have trivialized words like "nightmare" to death in the first world.