For 1k with such a clear culprit, isn't that worth suing, like in small claims with self representation (perhaps sitting with a lawyer for 1h to go over what you plan to submit and say)? Or at least talking to a human, since a "refund" of -7 sounds like another computer bug?
tbh I was quite distressed at the time so don't recall exactly how they arrived at -7. I'm guessing it was cost of flight less some bullshit fees that ensure you're never getting your money back.
>small claims
2-3 jurisdictions/countries involved so doubtful. It was such a frustrating clusterfuck that I just walked away in disgust. Airline was saying they can't edit it because its an agent booked ticket. Lastminute says they can't edit it cause its checked in. Spent ~2 hours at their desk (incl lengthy conference call between those two) trying to unfuck this and they still didn't manage a simple edit on a plane ticket. Eventually they announced plane is gone, no more point.
Tried claiming it from insurance...no go...they have a clause saying if your documents aren't in order then no claim. Ticket not in order...claim denied. Fair - I can kinda see that one.
