> now everything is just going to remain exactly the way it was.
Consider it’s not dumb. Then what is it? Perhaps management knows full well everything you say but they’re also subject to the same incentives.
My hypothesis is the status quo makes the system more predictable all the way to the top, which in turn enables them to confidently pull the levers they want to pull without surprises.
If that hypothesis holds, it seems entirely rational to let support be.
Consider it’s not dumb. Then what is it? Perhaps management knows full well everything you say but they’re also subject to the same incentives.
My hypothesis is the status quo makes the system more predictable all the way to the top, which in turn enables them to confidently pull the levers they want to pull without surprises.
If that hypothesis holds, it seems entirely rational to let support be.