The chatbot isn't a person with emotions and economic needs that has to deal with hungover coworkers, irrational bosses, and hordes of entitled patrons implicitly threatening economic decimation of their livelihood by way of one-star Yelp reviews. Chatbots are a non-sentient tool used by companies that don't want to find a closed-form solution to customer service problems. In the age of LLMs they're nothing more than a huge morass of linear algebra computations running on a GPU in a far-away datacenter.
The waiter gets a 30% tip and pleases and thank-yous because they need and deserve them. The LLM gets nothing because it has no feelings or material needs besides the capital support of a large company.
This isn't an episode of Star Trek. Hell, if you ask ChatGPT...
> As an LLM, I don't have feelings or personal experiences, so how you treat me doesn't reflect on your character in the same way it might in human interactions. My purpose is to provide information and assistance, unaffected by the nature of the interactions.
No.
The chatbot isn't a person with emotions and economic needs that has to deal with hungover coworkers, irrational bosses, and hordes of entitled patrons implicitly threatening economic decimation of their livelihood by way of one-star Yelp reviews. Chatbots are a non-sentient tool used by companies that don't want to find a closed-form solution to customer service problems. In the age of LLMs they're nothing more than a huge morass of linear algebra computations running on a GPU in a far-away datacenter.
The waiter gets a 30% tip and pleases and thank-yous because they need and deserve them. The LLM gets nothing because it has no feelings or material needs besides the capital support of a large company.
This isn't an episode of Star Trek. Hell, if you ask ChatGPT...
> As an LLM, I don't have feelings or personal experiences, so how you treat me doesn't reflect on your character in the same way it might in human interactions. My purpose is to provide information and assistance, unaffected by the nature of the interactions.