Unfortunately true. Also jumped the fly.io ship after initial high excitement for their offering. Moved back to DigitalOcean's app platform. A bit more config effort, significantly pricier, but we need stability on production. Can't have my customers call me b/c of service interruption.
+1 - It's the most unreliable hosting service I've ever used in my life with "nice looking" packaging. There were frequently multiple things broken at same time, status page would always be green while my meetings and weekends were ruined. Software can be broken but Fly handles incidents with unprofessional, immature attitude. Basically you pay 10x more money for an unreliable service that just looks "nice". I'm paying 4x less to much better hardware with Hetzner + Kamal; it works reliably, pricing is predictable, I don't pay 25% more for the same usage next month.
Comments like these are just sad to see on HN. It is not constructive. What is these basic features that need fixing you're speaking about and what is the fixes required?
Reliability and support. Having even “the entire node went down” tickets get an auto-response to “please go fuck off into the community forum” is insane. What is the community forum gonna do about your reliability issues? I can get a 4€/mo server at Hetzner and have actual people in the datacenter respond to my technical inquiries within minutes.
Well I use Hetzner myself, I have never used Fly or their support. But this comment is much more helpful for readers so it's good that you elaborated :)
