Honestly it was fine enough for a YouTube error, "we couldn't find that video." But then everyone started copying it, including Microsoft who, in Windows 8, updated the blue screen of death to have a "whoopsie poopsie! Your computer has a widdle boo boo!" type message, accented with a :( sad face emoticon.
Which I can guarantee was presented to countless people who lost real work. I'm sure they found that real reassuring.
Back in the day, the blue screen and unhandled exception messages in Windows had some actual useful information in them, like the memory address where it happened, some arguments passed to the bugcheck routine, etc.
Back then the I-cannot-program-my-VCR crowd used to call tech support and scream about all the "egghead nonsense gobbledygook" on their screen. And since there's orders of magnitude more of them than there are people ready to fire up their kernel debugger and make use of that info, guess which tack the UX took?
Reminds me of the time when we switched around all the icons on the desktop (ie chrome => file explorer, recycle bin => vlc) of my friend's laptop. He eventually gave up and launched the programs from command line.
I imagine the context is something like "the associated permissions were set by a different group or department within Google and/or decided by software running elsewhere that didn't communicate its reasoning as part of the protocol it speaks to the load balancer". That is, that's all the system generating the error message knows.
But yeah, it also feels like "we (Google) don't care that much about your problem here, because nobody is going to improve this software to give you a more meaningful explanation".
I imagined it being sort of tongue in cheek, like saying "who wants to know?". _That's all we know_ minimizes alarm to laymen while communicating that the page contains no other interesting information.
Yep, but I guess that's exactly what the OP was complaining about. It was just badly stated.
You don't get tempted to talk in terms of "we" when you are doing software that is controlled by its user. But policing the language won't achieve anything either.
I mentioned in another comment that the "apology" and humanization of the error messages doesn't bother me, but I have to admit that the frowny face and the infantilizing messages DOES make me irrationally irritated.
Honestly it was fine enough for a YouTube error, "we couldn't find that video." But then everyone started copying it, including Microsoft who, in Windows 8, updated the blue screen of death to have a "whoopsie poopsie! Your computer has a widdle boo boo!" type message, accented with a :( sad face emoticon.
Which I can guarantee was presented to countless people who lost real work. I'm sure they found that real reassuring.