I tried to get the advertised “10G” internet when it was first announced. Their website said it was available, so I called to have it set up. They “put in a ticket for [me]” and I didn’t hear back for a month. I called, they said they’d route it to the right department. A month passes. I called again. They said they can do it they just need a deposit. I agreed. They said they’d call me back. A month passes. I called again, they said they’d need to run a line to my house, but no one was available to do it that week so they’d put in a ticket. Also that it was going to cost more and they’d call me back. At this point I thought they were just bullshitting me, so I agreed. You guessed it, a month goes by. I called again, they said it would $20,000 to do the installation. I put myself on mute and laughed out loud. I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate.
> I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate.
that was brave.
I totally assumed the end of this story is "they charged the 20k and put me on hold indefinitely".