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A good apology includes taking responsibility for the negative outcomes you’ve caused as well as how you’ve made changes to ensure the harm doesn’t occur again. Here, you have the latter but not the former. He also didn’t explicitly apologize.



I don't see either element, how is continuing to do such a great job you lead the industry a change that could have a new outcome?

One may presume industry will get better and force maintaining an industry leading result to become an adequate result to address the problem, but that is still leaving the impetus of any change to an outside force.




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