It's interesting how people carry their preconceived notions into articles like this, especially when those articles are about entirely different industries and/or contexts than they're used to.
For example, reading any NTSB report would make it quite clear that the actions of specific individuals - from pilots to controllers to maintenance techs and more - are very much mentioned and dissected under the "blameless" style of investigation that international aviation adheres to. But people already have their own ideas of what "blameless" means that inevitably colours their reading - in some cases, colours it so strongly that not even the evidence of success is enough to budge the conclusion that there must be something wrong with the way "blameless" culture is implemented.
For example, reading any NTSB report would make it quite clear that the actions of specific individuals - from pilots to controllers to maintenance techs and more - are very much mentioned and dissected under the "blameless" style of investigation that international aviation adheres to. But people already have their own ideas of what "blameless" means that inevitably colours their reading - in some cases, colours it so strongly that not even the evidence of success is enough to budge the conclusion that there must be something wrong with the way "blameless" culture is implemented.