Hacker News new | past | comments | ask | show | jobs | submit login

I really enjoy Tesla vehicles, but I had a bad experience renting one from Budget. The cars require a Tesla account with a credit card attached in order to use Super Charging stations, which is managed by Budget and then they add the charging costs on to your bill at the end. Half way through the rental period the card they had attached expired, and I was locked out of using Super Chargers. I spent a long time on the phone with customer support, and they said because the cars are provisioned by a third-party company, there was nothing they could do other than offer me a replacement vehicle. It wasn't convenient to swap the vehicles because I wasn't close to Budget, so I had to use much slower chargers at a mall parking lot to get around. I complained to Budget when I returned the vehicle and they discounted me 50% of the bill for the inconvenience.



Yeah, I remember being really excited about this at announcement. It made perfect sense too, as Tesla does really well on Turo!

But the rental companies overshot a bit. They didn't keep their processes and infrastructure up to pace with the number that they brought on.

It isn't shocking that caused some issues.


For sure, I thought it was crazy that customer support didn't have access to the Tesla account attached to the vehicle.

This seems like a very basic process that should have been put in place for troubleshooting.


> The cars require a Tesla account with a credit card attached in order to use Super Charging stations, which is managed by Budget and then they add the charging costs on to your bill at the end.

Hertz did it correctly, they use their account and just charge your credit card after your rental period is over. Just like they do with parking tickets or tolls.


Next you're going to tell us that rental companies don't change ICE oil on time.




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: