Yeah one thing that helps a bit is that they try to encourage that you post your questions to stack overflow and they'll answer it.

Disagree. Yes, forums with nested comment structure and voting are better for preserving and indexing data, but synchronous communication (like Discord) is better for having actual conversations and building community. Back and forth volleys of messages let people completely explore threads of thinking, rather than waiting days (or months) for a single response that misunderstands the question.

There’s a reason people prefer it: it’s better.

> There’s a reason people prefer it: it’s better.

That's a very "black and white" view, of any issue.

It could be that it's better for that specific person(s) who is having the current conversation. But what about after that?

It used to be that you could search Google and if it was answered in a forum post, you'd find it via Google. But since a lot of it are closed behind locked doors (like Discord), it becomes really hard to find, even with Discords own search.

Everything being ephemeral could help someone right now, but what about the others in the future, wanting the exact same answer?

Just ask it again so you can burn- and drive out the existing members with repetitive questions!

Okay I'll elaborate, it's better for community building and answering questions for nascent companies or organizations. A lot of the time there's a big disconnect between a community and how a product is intended to be used.

I built a paper trading app for stocks and options and Discord was the primary place where the users talked. The subreddit was almost completely empty, nobody responded to tweets, the Instagram was thriving but there was no sense of community because you couldn't tell if anyone commenting actually used the product or a meme just showed up in their feed.

Did I have to repeat myself a bunch? Yes, but that's fine, especially because the answer sometimes changed (rapidly), like "No we don't support multiple trading accounts per user" > "Yeah I implemented that last week, it's in the release notes, to add a second account..."

For a mature product that's not changing as much and more or less has all its features built out, it makes sense to branch out into more structured forums that are easily searchable, especially as you progress through different versions and users are looking for answers to past versions.

> I built a paper trading app for stocks and options and Discord was the primary place where the users talked. The subreddit was almost completely empty, nobody responded to tweets, the Instagram was thriving but there was no sense of community because you couldn't tell if anyone commenting actually used the product or a meme just showed up in their feed.

What I'm hearing is that you think Discord is better than a forum, because people talked in Discord but they didn't talk in the forum, a forum which you didn't have?

Do you have comparable experience building a community via a traditional forum VS doing so with Discord? As far as I can tell, it doesn't seem like you have tried a normal forum, yet you say Discord is better for community building.

Shouldn't the knowledge go into a wiki anyways? Reading old discussions in Reddit can turn up interesting things, but it's time consuming and bad information doesn't get fixed later.

I'll wait until chatGPT can regurgitate it.

I do understand your "snarky" comment humoring, however do buy a copy if you want to support them, it's neither cheap or easy to make a book.

losing all nuance by virtue of getting dopamine quicker? count me in!

I often see this comment, and every time I think; but having people come to the information AND the community is better for the project.

Short term perhaps, but long term having a non-indexed community is inconvenient for newcomers.

microsoft copilot can summarize discussions. with some orchestration it could extract even from past discussions question+answers and structure them in a stackoverflow-like format.

source: we use this feature in beta as part of the enterprise copilot license to summarize Teams calls. Yes, it listens to us talking and spits out bullet points from our discussions at the end of the call. It's so good it feels like magic sometimes.

note on copilot: any capable model could probably do it. I just said copilot because it does it today.

That's why Ritchie is very active on, and often refers to, Stackoverflow as well! Exactly to document frequent questions, instead of losing them to chat history.

there are projects that you can use to index discord servers, unfortunately a lot of communities just don't use them.

Why would they? A person who picks Discord has no idea what knowledge discovery is.

Forums work really well for this. I personally avoid using Discord because chatrooms are too much of a time suck. There's far more chaff to sift through and trying to keep up with everything leads to FOMO.

by community do you mean all the people who make an account just to ask a question on the project's discord, only ever open it to check if someone answered and then never use discord again?