I suppose you're right. Just after seeing my family lose internet a bunch of times due to the ISP supplied router just straight up failing, I don't have much confidence in the hardware. Also I don't think that rebooting the router once a week because it's frozen makes it a quality product that brings satisfaction. I've never seen an ISP supplied router that isn't like this. But that could just be my personal experience.
I mean, when the first thing you hear when you call your ISP, is to "reboot your router" on a recorded message, doesn't that throw a red flag to anybody else? I don't use high end gear at home like Cisco, either, but it has never needed a reboot.
My family uses some of the later devices from Comcast and Verizon and they don't seem to have any issues requiring reboots. I do know, at least for Verizon, that their troubleshooting tool can automatically reboot and reprovision their routers, so there's no need to tell the user to do this on the phone anymore.
I mean, when the first thing you hear when you call your ISP, is to "reboot your router" on a recorded message, doesn't that throw a red flag to anybody else? I don't use high end gear at home like Cisco, either, but it has never needed a reboot.