That’s what I mean though, they aren’t Ticketmaster. They are easily replaceable.
“Initiating churn for no user value” that doesn’t mean anything. Basecamp was acting a fool and pissed off a group of purchase decision makers. And unlike companies like Ticketmaster or Apple/Google/Amazon, their product has a wide variety of alternatives.
I am aware of a company that switched away from AWS to GCP just because Jeff Bezos did something specific that personally annoyed the CEO. There was no significant cost savings and the effort to switch was relatively large.
Oh sorry, I thought you meant TicketMaster is horrible but we must use them. I don’t think Basecamp is horrible, it’s ok.
> Initiating churn for no user value
What I meant by this is that changing tools is work. I do this when it helps me. Making me change part of my workflow is disruptive and I usually do this when it brings some value.
> switching off AWS because Bezos annoyed the CEO
I would probably plan on leaving a company that chose their cloud stack based on the ex-CEO’s actions. That’s a signal of complete stupidity or at least unpredictable chaos. I guess some people are good with this, but that drives me crazy as someone who builds things with tech. It’s a dumb thing to choose tech based on superficial things.
> acting the fool
Some people think this, some people don’t. Personally, I have no issues with what he said but typically don’t really care what CEOs say about affirmative action or whatever. I want to hear from people’s competence areas, not just common prerogatives. I don’t care their favorite flavor of ice cream either.
But buying or not buying their products based on what they say is not a good way to make decisions. As people will say many things over the years and I don’t want to be changing frequently.
“Initiating churn for no user value” that doesn’t mean anything. Basecamp was acting a fool and pissed off a group of purchase decision makers. And unlike companies like Ticketmaster or Apple/Google/Amazon, their product has a wide variety of alternatives.
I am aware of a company that switched away from AWS to GCP just because Jeff Bezos did something specific that personally annoyed the CEO. There was no significant cost savings and the effort to switch was relatively large.