It was kind of eye-opening - they took phone calls form late-night tv infomercials and there was a script.
They would take down your name, take your order, and then... upsell, cross-sell, special offer sell, etc.
If the person said anything like "I'm not interested in this, blah blah", they had responses for everything. "But other people have quite upset when they didn't receive these very special offers and called back to complain"
It was carefully calculated. It was refined. It was polished and tested.
The only way OUT of the script was to say "I will cancel my order unless you stop"
If the call center operator didn't follow the script, they would be fired.
(You know this happens now with websites at scale. A/B test until the cancellation message is scary enough. A/B test until you give up on the privacy policy.)
> The only way OUT of the script was to say "I will cancel my order unless you stop"
Hanging up the phone is always an option. If you feel civilised you first say you are not interested and thank the sales person for their time, and then hang up no matter what they try to say. That is a way out of the script of course.
I find it extremely frustrating when people/businesses/organizations take advantage of the general populations politeness.
Ten years ago I would have found it really difficult to hang up on some random phone caller that I didn't want to speak to. Now I don't give it a second thought.
Inch by inch we'rkke all getting ruder and ruder to deal with these motherfuckers, and I can't help but feel that it is spilling out into regular interactions. I would hate to be in mmmmk
It was kind of eye-opening - they took phone calls form late-night tv infomercials and there was a script.
They would take down your name, take your order, and then... upsell, cross-sell, special offer sell, etc.
If the person said anything like "I'm not interested in this, blah blah", they had responses for everything. "But other people have quite upset when they didn't receive these very special offers and called back to complain"
It was carefully calculated. It was refined. It was polished and tested.
The only way OUT of the script was to say "I will cancel my order unless you stop"
If the call center operator didn't follow the script, they would be fired.
(You know this happens now with websites at scale. A/B test until the cancellation message is scary enough. A/B test until you give up on the privacy policy.)