I had an issue recently where my Spotify playback kept pausing due to being unable to download the songs quickly enough on my 75Mbps fiber connection.
My ISP has a strong presence on a local forum where I posted my issue.
Long story short, despite my ISP actually having an Akamai cluster on their own network, Akamai’s DNS was resolving my ISP’s customers to a cluster on a different ISP’s network.
That different ISP either had terrible peering, or the theory is they were throttling their Akamai cluster’s IPs to other ISPs.
Fortunately my ISP managed to convince Akamai to fix the DNS resolution.
Needless to say, I’m super impressed I can actually get the attention of the right people at my ISP to resolve this kind of issue.
My ISP has a strong presence on a local forum where I posted my issue.
Long story short, despite my ISP actually having an Akamai cluster on their own network, Akamai’s DNS was resolving my ISP’s customers to a cluster on a different ISP’s network.
That different ISP either had terrible peering, or the theory is they were throttling their Akamai cluster’s IPs to other ISPs.
Fortunately my ISP managed to convince Akamai to fix the DNS resolution.
Needless to say, I’m super impressed I can actually get the attention of the right people at my ISP to resolve this kind of issue.