Heroku support is surprisingly awesome and helpful. Their support engineers are as competent as other companies' development engineers, in my experience. Also, they get back to you really quickly.

I wish Google would do this.

If offering support was in any way required for Google's business model, they would consider it.

As it's not it would only be a waste of time as people calling as Google "customers" would ask about their search difficulties or Gmail formatting concerns.

I wish there wasn't a need for this.