Thank you! For us, the decision to go open source wasn't about having a competitive advantage, it was more about the open source community that we love being a part of. But of course there are pros and cons to being open source. Being open source can be an advantage in this highly competitive SaaS game because it allows you to spread your (free) product much more easily around the world as developers and companies tinker with it. It also allows us to have a much shorter feedback loop with our users and community, which is crucial for an early startup. In addition, as an open source product, you are the first choice for privacy-conscious customers such as government agencies that want to host themselves.

The main downside, of course, is that building a commercial product is also harder in the sense that you're competing with your own free product, and it's often hard to find the line between free and paid without losing on both ends.