rsync.net has been amazing. just real people, normal email, super nice. Technologically capable.

NS.nl (dutch trains) has been wonderful, too - their support chat went straight to a human who apologized for the wait saying it was a peak time. They handled my question (which wasnt even an issue, just a question) immediately and were very kind and made sure I understood. They ended the chat by telling me to please come back if I have followup questions, and wishing me a nice weekend. It was awesome.