Surprisingly Amazon gave me the best customer support on every instances. Most issues are just no questions asked refunds. It almost felt like they were expecting things to mess up.
Another is QuickBook(Intuit) when I wasn't even their customer, the support was utmost helpful(while they had every opportunity to tell me to take a hike and talk to my bank).
Worst support so far from insulting to mildly inconvenient in that order : eBay, Facebook, Paypal, Discord.
There are some mind blowing support from local businesses which won't be recognized, so I will not name any.
In the UK you can still get them on the phone really quickly.
I have never had any issues with their CS, I even use Amazon pay for any sites that support it because I had an issue where the shop wanted me to wait for an RMA process for a graphics card I bought which was dead on arrival. I reached out to Amazon and they refunded me the same day.
AAISP are fantastic in the UK, so many different ways to get in touch with them and first line support is knowledgeable and helpful.
Zen UK ISP is also good, as are Plusnet, both quick to answer the phone with actual useful customer support. It’s shocking just how bad the big ISPs are here too.
Synology surprised me, a fan failed on my NAS which was out of warranty, I emailed to ask for a part number and they shipped me a new fan on next day delivery for free.
Scan UK have been a real mixed bag for me, I’ve had them go above and beyond at times, but other times acted really hostile.
Olympia Express did the same thing with a part for a coffee grinder, I emailed, their ceo emailed back and sent me some parts and a bit of chitchat about coffee.
Apple replaced a motherboard in a 4 year old MacBook Pro that had died, I had no Apple care but took it to the store and they fixed it within a couple of hours for free. I dropped a phone and cracked the screen within days of buying it and they replaced that too.
I click on “request phone support” and my cell phone rings within seconds of clicking that button.
I’m like, expecting to be able to take a decent piss before anyone gets back to me, and they call me and fully handle my problem before my bladder even gets uncomfortable: Now THAT is fast!
I once asked them why they were being so agreeable with such a bizarre return issue (I had gotten a book of children’s Christian devotionals instead of some male GFCI electrical plugs), and they told me that my issue history was “clean and green”, in that it was not excessive, and every issue had been legitimate and not linked to anything untoward from my end.
Another is QuickBook(Intuit) when I wasn't even their customer, the support was utmost helpful(while they had every opportunity to tell me to take a hike and talk to my bank).
Worst support so far from insulting to mildly inconvenient in that order : eBay, Facebook, Paypal, Discord.
There are some mind blowing support from local businesses which won't be recognized, so I will not name any.