I bought something off a third party seller on Amazon. They couldn't deliver and cancelled the order.
6 months later, I noticed I never got my money back. I jump on a support chat, and I got refunded, no questions asked.
My interaction with Amazon support has always been stellar, and refunded immediately whenever there is a problem with no fuss. Once I got a £500 monitor stolen by the driver, so the procedure was a little more complicated, but basically I had to sign a document saying I did not steal it nor lie about it, and got my money back in less than 10 days.
It feels like they always want to err on the side of the customer and that is refreshing to see.
6 months later, I noticed I never got my money back. I jump on a support chat, and I got refunded, no questions asked.
My interaction with Amazon support has always been stellar, and refunded immediately whenever there is a problem with no fuss. Once I got a £500 monitor stolen by the driver, so the procedure was a little more complicated, but basically I had to sign a document saying I did not steal it nor lie about it, and got my money back in less than 10 days.
It feels like they always want to err on the side of the customer and that is refreshing to see.