At least you got an explanation, I had my Vivid account blocked without one, the only interaction was by chatbot, the only response I got was can't disclose the reason because of compliance issues. For extra fun trying to get the funds on the account back I had to go to an online form, which didn't have the fields I was told to fill in, and again was met by no response. Eventually had to go through EU dispute settlement to get a human response and an email link to an app for digital identity validation, eventually I at least got my funds transferred to my main bank. Why the account was blocked remains a mystery, I only used it for online payments and never even contested, refunded or failed one.
Anyway, it's utterly bizarre to me that banks can get a license to run their business with what seems only a marketing and it-team with virtually no recourse for the customer, it was a WTF moment for me and I hope to never get in such a dystopian situation for something I really rely on, be it banking or (utility) services. (and I got a slightly better understanding how it must feel like for the victims of the Dutch childcare benefits scandal (https://www.politico.eu/article/dutch-scandal-serves-as-a-wa...))
I had a financial company attempt to withhold my money so I skipped the chatbot and went straight to the CFPB. They were suddenly able to ACH the funds back to the account they originally took them from. Just goes to show how arbitrary and capricious all these companies are.
Anyway, it's utterly bizarre to me that banks can get a license to run their business with what seems only a marketing and it-team with virtually no recourse for the customer, it was a WTF moment for me and I hope to never get in such a dystopian situation for something I really rely on, be it banking or (utility) services. (and I got a slightly better understanding how it must feel like for the victims of the Dutch childcare benefits scandal (https://www.politico.eu/article/dutch-scandal-serves-as-a-wa...))