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A bank in France (Boursorama, now Boursobank IIRC) locked someone's account because they did not provide the document.

Yes, "the document", without telling which document. When calling the support, they first said that it must be indicated, no kidding. And then they said that it was not possible (despite getting screenshots).

It is sometimes a matter of having the wrong attribute set somewhere in a database and welcome to hell.




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