I don't think it's jaded at all. I don't disagree that a sales team is necessary, either. I'm just describing how a business works: it creates a solution and then finds a way to extract value by selling the solution to those for whom value would be created. Creating something and extracting value from it require different skillsets; that's all fine and good.

We view a business as problematic when it's only inserting itself between you and the solution, without actually creating the solution, i.e. rent-seeking. So, it's the relationship between the business and the solution that causes an issue, not the action of putting the business between the solution and the problem. The latter is a given, always.