> Now I noticed a couple of popular shops I interact with replaced it with "chat with us" things
> I hate it when I have to talk to crappy LLM for 5 minutes to convince it I need a human
The lovely self-indulged and intimidating in voice so-called artificial intelligence Max assistant ham-fisted on Orange help line, right next to the "would you like to authorize yourself with your voice in future- it's totally SAFE" message. How I despise that thing. They even trained it to avoid "connect me with human" line as much is possible.
Whenever I need help from that ISP and I'm facing a perspective dealing with this thing, it feels like I should just shut the hell up, leave the money, sign newest service contract without any word because the rest doesn't matter for them at all.
I do understand this assistant (and similar ones) probably does the perfect job dealing with this kind of customer who calls them with trivial issues. But that puts those people whose issues are more complex and who do really need to talk with human consultant ASAP on a hell-hole loop fencing with an algorithm.
> I hate it when I have to talk to crappy LLM for 5 minutes to convince it I need a human
The lovely self-indulged and intimidating in voice so-called artificial intelligence Max assistant ham-fisted on Orange help line, right next to the "would you like to authorize yourself with your voice in future- it's totally SAFE" message. How I despise that thing. They even trained it to avoid "connect me with human" line as much is possible.
Whenever I need help from that ISP and I'm facing a perspective dealing with this thing, it feels like I should just shut the hell up, leave the money, sign newest service contract without any word because the rest doesn't matter for them at all.
I do understand this assistant (and similar ones) probably does the perfect job dealing with this kind of customer who calls them with trivial issues. But that puts those people whose issues are more complex and who do really need to talk with human consultant ASAP on a hell-hole loop fencing with an algorithm.