> On discord, I had to log in and join their group to ask about an error message, only to find it’s a common issue and there’s a few troubleshooting steps.
Did you try searching for the error message on Discord? If so, what was the experience?
"It doesn't drive engagement" is overly cynical. Discord was designed for chat, not as a support forum, and the search is surprisingly functional for a chat client.
Yeah fair enough, I did say it wasn't designed for that though, I think I meant more like '[and] it doesn't drive engagement [in what the core product/use-case is] [so that's not a cause for a push to make it work well, history well discoverable etc., either]'. But basically I agree, my intended main point was it's not for that, you're not supposed to be spending much time reading old discussions.
(And I think the engagement cynicism might be at least a bit correct/warranted for Reddit.)
It has been some time so I have no clear recollection. Usually I hate waiting for replies though so I imagine I would have searched if I saw how. I cannot recall how that went.
Did you try searching for the error message on Discord? If so, what was the experience?