Unfortunately, no. The typical interaction was the CSR requesting that I waste a bunch of time logging into the router, verifying a bunch of settings and requesting that I reboot the thing before continuing to troubleshoot my problem. They'd never take my word for it that I had already verified things before calling in so it was a complete waste of my time.
By changing the MAC address of my router, the CSR would generally pause in the middle of their script and ask me what brand router I had. I would tell them I wasn't sure but it was a really big box and said IBM on the side and then they'd give up and continue to the next phase of troubleshooting.
