I'm just a person on Hacker News that happens to be at Fly.io; as I've said before, it's probably reasonable to think of me as an HN person first, and a Fly.io person second. My tone is my tone, and has been for the many years I've participated in this community. I got back from an evening out, saw that we were on the front page, poked around a little to find out what the hell was going on, and did my best to add some context. That's all.
If you're reading my comments on HN as some kind of official response from the company, you've misconstrued them.
> If you're reading my comments on HN as some kind of official response from the company, you've misconstrued them.
For what it’s worth, this is the reason most companies eventually restrict their employees from making statements about the company; It doesn’t matter if you thought it was clear that is was unofficial, any statement from an employee in a position of power (such as someone with access to the control panel) will be perceived as a communication from the company.
You may have intended it to be a personal remark about your job, but there are a lot of people in this thread looking for any communication they can get about the company.
When you step in to fill that void as a person who appears to have access and power within the company, you are the official communication whether you intend to be or not.
For the sake of fly.io, you should either restrict yourself and not respond or, if you can't resist, make it crystal clear, that you DO NOT represent fly.io. Your first message can and will be misunderstood and it DOES throw a poor light on fly.io.
I am a paying customer of fly.io, on the Scale plan.
TBH I thought you were replying as the CEO of fly.io since 1) I've seen them post here before, 2) I have no idea how big fly.io's staff is and 3) your post didn't otherwise describe who you were. It doesn't look like I was the only one to be confused.
If you had said "thoughts are my own; I just work there" or something I think it would have been more clear.
It seems you took my comment personally but it was about not just your comments but the overall tone of the fly.io communication (see recent blog post regarding funding) and approach to issues (three days of silence on a dead instance). You view processes and guidelines as chains versus as a ladder to help you climb a cliff. If the processes and communication was good then you'd know when you should self-restrict and when you shouldn't. You'd be empowered to make decisions within a framework that benefits fly.io the most versus being left to guess yourself. You'd understand why you should do that sometimes and why it's a better option for everyone.
I don't, but that's fine: it's not important that we understand each other all that clearly here, since all I'm talking about is how our public forum works.
If you're reading my comments on HN as some kind of official response from the company, you've misconstrued them.