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The problem here is a lack of fit between the vendor, who is geared up to sell to Enterprises, and the buyer who is not an 'Enterprise' business.

The Enterprise software sales process is about navigating big businesses' procurement processes, and helping the buyer build a business case that the enterprise will accept.

I'm going through this pain myself. I work for a startup, and some of the vendors we are talking to are clearly geared up to sell 'Enterprise' software to 'Enterprises'.

But I'm CTO of a small startup, and I just want to know what the damn software does, and how much it costs. There's no procurement process, probably not much of a (detailed) business case. I need to buy or build something, and I need to know how much it will cost to buy.

What I do think the writer is correct about, is that software selling is moving towards a self-service/appstore model (not that I see Enterprise software sales disappearing very quickly) and eventually the Internet is likely to disrupt it like many other industries.

All that said, I also found the Enterprise Software sales model really painful when I worked for an Enterprise level business ("Hello IBM, can I buy a database from you?" "Yes, please meet with our sales team of 24 people as a first step")




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