> They don't care. The cost of the occasional lawsuit is baked into the system cost already.
The cost of run-of-the-mill settlements is baked in, but if they do not quickly and decisively handle every claim, then a person who claims $10M will automatically win. So large companies usually have staff whose job is to clean up disputes with some degree of competence.
The cost of run-of-the-mill settlements is baked in, but if they do not quickly and decisively handle every claim, then a person who claims $10M will automatically win. So large companies usually have staff whose job is to clean up disputes with some degree of competence.