Also, the more low level customer support workers you add to your cloud service, the more insecure it becomes, and typically the worse the support experience becomes (hiring people who actually have a good handle of how cloud software works ain’t cheap).
If you have an account manager or sales folk in the cloud org, IOW have a high spend, you get the twitter experience. If you don’t, and are a self-serve customer spending a pretty low amount like in this case and missed a payment and ignored the account emails reminding you to pay… what exactly is the provider supposed to do? I mean this in the nicest way possible but they aren’t so desperate for your business that they’re going to beat down your door so you can pay before you get shutdown. Important to keep in mind, if you don’t have a long payment history, you don’t look that different from a user that’s just trying to get something for free, and without paying for the communication channel, you also can resemble a company that just went bankrupt or something (which often creates a huge risk for the cloud provider if the cloud creds get sold by some disgruntled ex employee to crypto miners).
Source: I worked in this area at a major public cloud provider
If you have an account manager or sales folk in the cloud org, IOW have a high spend, you get the twitter experience. If you don’t, and are a self-serve customer spending a pretty low amount like in this case and missed a payment and ignored the account emails reminding you to pay… what exactly is the provider supposed to do? I mean this in the nicest way possible but they aren’t so desperate for your business that they’re going to beat down your door so you can pay before you get shutdown. Important to keep in mind, if you don’t have a long payment history, you don’t look that different from a user that’s just trying to get something for free, and without paying for the communication channel, you also can resemble a company that just went bankrupt or something (which often creates a huge risk for the cloud provider if the cloud creds get sold by some disgruntled ex employee to crypto miners).
Source: I worked in this area at a major public cloud provider