The part that really registered with me is the request for a simple phone call. Why didn't Tesla call the owners and warn them about the battery discharge issue? Why didn't they just upgrade the original cars to include that low battery notification service? What do you think the actual real cost of that upgrade is in hardware and work hours? $100? $500? How much would they have spent having some people call the owners of those 500 original roadsters? A few hundred dollars to personally notify their first customers? It was a 100K+ car was it not? This guy might be foolish for not closely scrutinizing the warranty/owner's manual, but Tesla's customer service and PR response are horrible.
http://www.greencarreports.com/news/1073312_is-tesla-brickin...
The part that really registered with me is the request for a simple phone call. Why didn't Tesla call the owners and warn them about the battery discharge issue? Why didn't they just upgrade the original cars to include that low battery notification service? What do you think the actual real cost of that upgrade is in hardware and work hours? $100? $500? How much would they have spent having some people call the owners of those 500 original roadsters? A few hundred dollars to personally notify their first customers? It was a 100K+ car was it not? This guy might be foolish for not closely scrutinizing the warranty/owner's manual, but Tesla's customer service and PR response are horrible.