Yeah, this is insane. I also bought the game twice due to that buggy sh*t and that MS/Mojang poor integration, but fortunately they reimbursed one of the purchases after I opened a ticket to the support. But yeah, that UX is so bad...
I setup a new Microsoft account and tried to buy minecraft. Maybe I mistyped a digit, maybe I just got flagged for being an unusual user agent, but I got the account stuck in purgatory indefinitely, along with my credit card number (no starting a new account).
Having gotten flagged that way, there’s no way to buy it anymore; other payment methods also fail due to the flag.
Support took weeks and multiple escalations to figure it out, by which point I had migrated the family server to minetest (which has so many qol improvements that the kids were thrilled to change).
