Yep, plus, "treating people well" is something that's truly difficult to scale. Think of any nationally size company that interacts with the public - hotel chains, airlines, etc. Everything is process layered on top of process layered on top of process, which helps define minimum standards, but no process can truly standardize how to go "above and beyond" because that's such an individual and in-the-moment thing.
Instructing dozens, hundreds, thousands of managers to treat their employees well wouldn't achieve anything. It's similar to how legal codes can't just prescribe "being a good person is legal, being a bad person is illegal". There's so much room for interpretation that it would be effectively meaningless.
It was a comment on a message board, not a comprehensive guide. I wasn't trying to be fully prescriptive - I was summarising and assuming some interpretation on the part of the reader.
As a line manager, ask your employees what they're looking for and provide an environment where they trust you enough to be honest. Then have an adult discussion about the feasibility of delivering what they want and whether some compromise is in order - 'more ponies' is not possible, 'more money' might engender more responsibility, 'more flexible working hours' can easily be accommodated, for example. If doing this effectively requires a therapist then perhaps the organisation should focus on coaching the managers, not the workers.
Instructing dozens, hundreds, thousands of managers to treat their employees well wouldn't achieve anything. It's similar to how legal codes can't just prescribe "being a good person is legal, being a bad person is illegal". There's so much room for interpretation that it would be effectively meaningless.