Yeah the CS isn't excellent but it is mostly for self-supported workloads.
Like OVH - if you need support for anything beyond provisioning/troubleshooting things outside of the VM, it's not the best choice.
If you compare it with ec2 support costs + vm costs... it's difficult to have it all.
Digital Ocean does a good job of support too, but I'd rather not need support (with most tooling self-serve) than have support but have issues. I've had VMs at vultr running for 3+ years with very few issues (one host migration which they did "live" for me and notified me a few days in advance). I've had more issues with degraded instances in ec2 that require a ticket sent to ec2 support and 3-days wait for them to assign it to a new host.
Like OVH - if you need support for anything beyond provisioning/troubleshooting things outside of the VM, it's not the best choice.
If you compare it with ec2 support costs + vm costs... it's difficult to have it all.
Digital Ocean does a good job of support too, but I'd rather not need support (with most tooling self-serve) than have support but have issues. I've had VMs at vultr running for 3+ years with very few issues (one host migration which they did "live" for me and notified me a few days in advance). I've had more issues with degraded instances in ec2 that require a ticket sent to ec2 support and 3-days wait for them to assign it to a new host.