Cheerfulness from a non sentient speaker is much much worse. It infuriates me.
Recently I had to call a government agency that had one of these bots and... the bot threatened to hang up if I didn't take it seriously by trying to use its services. Well, fine Ill play ball.
Yeah. Encountering a cheerful chat bot when experiencing a frustrating issue is maddening. It amplifies the lack of empathy the company seems to have to the situation because you know the bot has no feelings. Feigning sympathy would be just as bad because it's fake and therefore not.
Recently I had to call a government agency that had one of these bots and... the bot threatened to hang up if I didn't take it seriously by trying to use its services. Well, fine Ill play ball.
The bot gave up and hung up on me anyway.